Service Tech Brief

Episode Archive

Browse all past episodes of the Service Tech Brief. Each episode covers the latest technology, software, and tools news for service providers.

9 episodes

Thu, Mar 5, 20268:05

FSM Becomes a Platform Decision, AI Crosses from Prediction to Execution, and Price Pressures Demand System-Level Margin Discipline

ERP-integrated FSM locks in as the operating spine for mid-market service businesses, AI crosses from dashboards to executional tools that auto-schedule and generate procedures, price increases across HVAC, plumbing, and PVF products squeeze margins, connected equipment reshapes tech skill requirements, and strategic consolidation continues.

ERP-integrated FSM from Acumatica, Micro…AI moves from dashboards to direct actio…Price increases of 3–10% continue across…
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Sat, Feb 28, 20268:24

ERP-Integrated FSM Goes Mainstream, AI Moves from Prediction to Execution, and Price Increases Squeeze Margins

ERP-integrated FSM consolidates as the operating spine for mid-market service businesses, AI crosses from dashboards to executional tools that auto-schedule and generate procedures, and price increases across plumbing, HVAC, and PVF products make dynamic pricing and real-time cost tracking essential for margin protection.

ERP-integrated FSM from Acumatica, Micro…AI crosses from prediction to execution:…Price increases of 3–10% hit plumbing, H…
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Fri, Feb 27, 20267:26

FSM Super Vendors, AI Answering Goes Native, and Regulators Raise the Digital Bar

European FSM consolidation creates an AI-heavy super vendor, Workiz embeds AI call answering directly into the dispatch stack, predictive HVAC maintenance goes mainstream, and regulators on both sides of the Atlantic tighten digital documentation requirements for install and facility work.

Solvares and Totalmobile merge to create…Workiz launches Genius Answering — AI-na…Predictive HVAC maintenance goes mainstr…
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Thu, Feb 26, 20266:04

On-the-Truck Tech – Practical Tools Every Trade Can Use This Month

A practical bonus episode covering the tools and technology already working on the truck, in the office, and on the roof across HVAC, plumbing, electrical, roofing, and lawn/landscape. Four themes, five trades, and a simple action you can take this month for each one.

Job management software now plans routes…Predictive maintenance moves from theory…Connected device security becomes a sell…
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Thu, Feb 26, 20267:15

FSM Consolidation Accelerates, Predictive HVAC Maintenance Goes Live, and IoT Regulation Tightens

Totalmobile merges with Solvares Group to create an AI-enhanced FSM powerhouse serving 4,000+ customers. Climate Experts demonstrates production-grade AI-driven predictive HVAC maintenance at mid-market contractor scale. IoT and M2M regulation enters a mature phase with enforceable cybersecurity standards reshaping device selection.

Totalmobile-Solvares merger creates AI-e…Climate Experts runs AI-driven predictiv…IoT regulation matures with enforceable …
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Wed, Feb 25, 20266:45

AI Co-Pilots Go OEM-Native, 5G Quality-on-Demand Hits the Trades, and ADT's $170M Ambient Intelligence Bet

Elevat launches an OEM-branded AI Technician Assistant that turns first-year techs into seasoned diagnosticians. Zuper and Vonage bring 5G Quality-on-Demand to skilled trades with AI-powered smart eyewear. ADT acquires Origin AI for $170M to add camera-free sensing to professionally monitored homes.

Elevat launches OEM-branded AI Technicia…Zuper and Vonage sign MoU for 5G Quality…ADT acquires Origin AI for $170M — camer…
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Tue, Feb 24, 20266:47

FSM Merger Wave, Connected RTUs, and the Contractor-Built Platform Race

Totalmobile and Solvares merge to form a European FSM powerhouse. Connected rooftop units from Lennox, Daikin, and Carrier make data-driven HVAC service the new standard. Plus, a Denver contractor launches Plenum Pro to unify estimating, rebates, and AI tools for the trades.

Totalmobile and Solvares merge to create…Connected RTUs from Lennox, Daikin, and …Plenum Pro launches as a contractor-buil…
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Mon, Feb 23, 20264:51

AI Co-Pilots, 26% Cost Savings, and the All-in-One FSM Race

RUX Software launches an AI diagnostic Copilot promising 85% faster troubleshooting. Aquant's benchmark report reveals 26% cost savings through knowledge sharing. Plus, Housecall Pro and BDR push FSM platforms toward all-in-one business operating systems.

RUX Software launches AI-powered diagnos…Aquant's 2026 benchmark report: companie…Housecall Pro adds integrated payroll; B…
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Sun, Feb 22, 20265:06

AI Platforms Reshape Field Service, Zero Homes Raises $16.8M, and the Digital Adoption Gap Widens

ISG predicts AI will coordinate two-thirds of field service teams by 2028. Zero Homes raises $16.8M to digitize home upgrades. Granum's report reveals a widening digital divide in the green industry.

ISG report: AI will coordinate two-third…Zero Homes raises $16.8M to digitize hom…WorkWave launches Wavelytics AI-powered …
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